Desktop Support Associate at EOS

, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, IT Support, Help Desk, Troubleshooting, Microsoft Office, Excel, Outlook, Time Management, Organizational Skills, Customer Service, Inventory Management, Logistics, Communication Skills, Detail-Oriented, Teamwork, Professionalism

Industry

IT Services and IT Consulting

Description

Our Company At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact. Role Summary The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations. Key Responsibilities Fulfil materials and equipment requests efficiently and accurately Deploy desk setups and monitor configurations Provide desk-side support and manage quick-fix solutions Collect IT equipment for terminations, upgrades, or decommissions Assist with internal desk moves and hardware relocations Provide troubleshooting and Tier 1 support where appropriate Maintain and restock IT cabinets and vending machines Perform Level 1 vending machine maintenance (training provided) Conduct vending machine planogram changes, relocations, and decommissions Proactively manage inventory within deployment scope Track all hardware using internal data systems to ensure traceability Manage e-waste logistics and support donation requests Receive inbound hardware and conduct physical inventory counts Support LATAM shipments and coordinate outbound logistics as needed Work closely with regional inventory teams to align operational efforts Participate in cycle counting and contribute to overall stock accuracy Complete special projects as assigned by site leadership Minimum Qualifications & Skills Associate degree in IT, Computer Science, or related field (or equivalent experience) 1+ years of experience in IT support, help desk, or desktop support Proficiency in Microsoft Office, particularly Excel and Outlook Strong communication skills, both verbal and written Excellent time management and prioritisation skills Detail-oriented with strong organisational abilities Ability to work effectively both independently and as part of a team Professionalism and a strong customer service mindset Preferred Qualifications & Skills Experience in logistics, warehousing, manufacturing, or similar environments Familiarity with inventory tracking systems or asset management tools Belonging at EOS We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives. #IND

Responsibilities

The Desktop Support Associate is responsible for the deployment, maintenance, and recovery of IT equipment. This includes providing hands-on support for hardware and assisting with inventory and logistics operations.