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Desktop Support Associate-Helpdesk at NTT DATA

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Helpdesk, Customer Service, Technical Support, MS Office, Troubleshooting, Diagnostic Techniques, In-house Applications, Email Support, Incident Documentation, Escalation, Problem Investigation, Solution Recommendation, IT Environment, Advanced English, L1 Support

Industry

IT Services and IT Consulting

Description

Availability to work 45 hours per week Interest in working any shift Advanced English Looking to work in IT Environment 6 months of experience in Customer Service General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Responsibilities

Provide general L1 support for hardware and MS Office packages. Answer technical support calls and document troubleshooting steps for customer incidents.