Desktop Support Associate Technician at TTEC

Cainta, Rizal, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PC Hardware Troubleshooting, Software Installation, Windows Operating Systems, TCP/IP Networking, Technical Support, Customer Interaction, Inventory Control, Trouble Ticket Management

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Service Desk working hybrid as needed by the business in Cainta, Rizal, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all! What You’ll Do This is an entry-level position into the information technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally. During a Typical Day, You’ll Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products. Follow stepped procedures for a variety of repetitive upgrade situations. Perform administrative functions and inventory control as required. Monitor trouble tickets system and respond to all trouble reports within established goals. Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues. What You Bring to the Role 6 months to 1 year experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification. Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required. Strong customer focus and positive attitude will be necessary for success. Must be able to work well unsupervised and as part of a cohesive team. Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends. What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Hybrid

Responsibilities

Provide entry-level technical support for desktop systems, including hardware and software installation, configuration, and troubleshooting. Monitor and resolve trouble tickets while maintaining inventory control and reporting operational issues to senior technicians.