• Work for a globally recognised automotive manufacturer
• Supportive team, excellent culture and exciting environment
• Free onsite parking, modern offices, nearby gym & childcare facilities

About the organisation

Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands. With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.

About the role

As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 and Level 2 desktop support while taking ownership of incidents through to resolution.

You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.

Your key responsibilities will be: 

• Provide Level 1 & Level 2 desktop support to 350+ users
• Support users face-to-face, on the phone and remotely
• Manage user accounts, onboarding and access requests to different systems
• Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams, iPhones and additional Hardware, Software and Applications
• Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
• Maintain hardware and software asset management records
• Support executive users with a high level of professionalism
• Follow global IT processes while taking ownership of incidents from start to finish

What you'll bring

• 2-3+ years' Desktop Support experience in a corporate environment.
• Strong knowledge of Windows 10, Microsoft 365, Active Directory and Exchange.
• Excellent customer service and communication skills.
• A proactive mindset with the ability to investigate and resolve issues independently.
• SOE deployment or desktop rollout experience is highly regarded.
• Driving license a plus
• Relevant industry certifications such as ITIL, MSA, MCSE, etc. 
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