• Unlimited potential for professional growth
• Be part of a collaborative team culture
• Flexible work from home options available – 4 days in office
• Work location – Tuggeranong, ACT

ABOUT US

Canon is the world’s leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

ABOUT YOU

We are looking for someone with a keen understanding of physical networking and server equipment. They would possess excellent problem solving skills and the ability to complete tasks in a meticulous manner. Key Skills and Experience include:

• Skills and experience with Active directory and Exchange
• Understanding of physical networking and server equipment
• Demonstrated skills and experience in a customer service environment (2 years +)
• Previous experience in a IT Service Desk or IT support role will be highly advantageous
• Experience supporting Desktop hardware and software applications
• Excellent interpersonal skills
• Certifications in Microsoft Desktop operating systems (MCITP, etc.) will be viewed favourably

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.
If this sounds like you, apply today!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

ABOUT THE ROLE

The Information Technology (IT) Group is responsible for delivering innovative solutions and quality services to enable Canon Australia to succeed. This includes strategic, technical and operational support for the running of Canon’s business systems, telecommunications and infrastructure. It is also responsible for providing advice on technology directions, its implementation and maintenance and the overall security of digital and other business systems. This is an in-house role which requires providing L2 and L3 level support including troubleshooting, tickets, calls, asset management amongst ther tasks.
This is an ACT based role requiring a presence of 4 days in office. It reports to the Desktop Support Manager.

MAIN DUTIES

• Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions
• Monitor backups and maintenance logs
• Answer calls and tickets to support end users with applications, hardware, software, and networking
• Repair and replace faulty computer components including motherboard, hard drives, and peripherals.
• Create end user documentation and knowledge base articles.
• Shared team responsibility for mobile phone support for Canon AU/NZ user base
• Asset management activities including the coordination of client desktop equipment and other hardware stocks
• Meet or exceed agreed service levels and agreed standards for accessibility, reliability, and availability of these services.
• Assist with network setup, configuration and troubleshooting to ensure stable connectivity.
• Assist in planning and executing IT projects, such as hardware upgrades, software rollouts and network improvements. Ensure projects are completed on time and within scope.
• Ensure that desktop systems and processes are aligned to Canon’s IT Policy

We are looking for someone with a keen understanding of physical networking and server equipment. They would possess excellent problem solving skills and the ability to complete tasks in a meticulous manner. Key Skills and Experience include:

• Skills and experience with Active directory and Exchange
• Understanding of physical networking and server equipment
• Demonstrated skills and experience in a customer service environment (2 years +)
• Previous experience in a IT Service Desk or IT support role will be highly advantageous
• Experience supporting Desktop hardware and software applications
• Excellent interpersonal skills
• Certifications in Microsoft Desktop operating systems (MCITP, etc.) will be viewed favourabl