Desktop Support Engineer at AJ Bell

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

27000.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Problem Solving, Analytical Skills, MS Active Directory, MS Exchange, Cisco Call Manager, VMWare vSphere, Horizon View Client, Windows 10, Windows Server, PC Setup, Microsoft Office, Information Technology Knowledge, Technical Skills, Flexibility, Teamwork

Industry

Financial Services

Description

Job Description We are now looking for a Desktop Support Engineer to join our Technology Services Department working from our London office. Reporting into the Application Support Manager, you will be responsible for ensuring that incidents and service requests are resolved within SLA and act as the first point of escalation and support for IT queries. This is a very technical Service Desk and the successful candidate will gain experience and knowledge of a very wide range of technologies. As such, this role could be suitable for those with experience on a Service Desk who are looking to increase their technical experience, or those looking to start in IT that have strong evidence of technical and analytical skills gained through education. Key responsibilities Logging calls via telephone and gathering sufficient details for resolution by the relevant person. Provide local desktop support for the London Office. Classify calls to the service desk on arrival via email. Perform troubleshooting with end users via email, telephone and in person. Take ownership of technical problems and see through to resolution, even when passed to third parties. Help to plan and execute desk moves. Install software on new PC’s and Laptops. Setup mobile devices to users, e.g. Android, iPhone, iPads. Maintain and update working documents such as mobile phone lists, and asset registers. Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Desired experience/skills Strong customer focus, demonstrated through an excellent telephone manner and the way in which problems / issues are handled and resolved. Excellent problem solving and analytical skills, evidenced via previous work experience or technical / scientific qualifications. Ability to work and communicate with people at all levels. Administration of systems including troubleshooting of MS Active Directory, MS Exchange, Cisco Call Manager, VMWare vSphere and Horizon View Client Knowledge and experience of Windows 10, Windows Server Ability to set up and configure PCs and Laptops. Experience of Microsoft Office applications. An active knowledge of information technology, and a passion for keeping up to date with the latest technologies. Desire to learn new skills and progress professionally. Positive approach to new problems. Flexible and adaptable. Ability to work under own initiative as well as part of a team. Experience working with Apple Macbooks is desirable. Our perks and benefits Basic salary circa 27k Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan – provided by SimplyHealth Private healthcare scheme and dental plan Free gym membership, with an on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Additional Information For more information on the role please contact Giacomo Barile or Louis Waterman If you feel you know the right person for this exciting opportunity, please send across their CV via the 'I'm Interested' button

Responsibilities

The Desktop Support Engineer will log calls, provide local desktop support, and troubleshoot issues for end users. They will also take ownership of technical problems and assist with desk moves and software installations.