Desktop Support Engineer at AO IT Group

Claremont, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Desktop Support, Microsoft Active Directory, GPOs, MS Office 365, PC Hardware Installation, Troubleshooting, Enterprise Anti-Virus Solutions, Helpdesk Ticketing Systems, Mobile Device Management, IOS, Android, Enterprise Encryption Solutions, Analytical Skills, Problem-Solving Skills, Communication Skills, Customer Service Skills

Industry

IT Services and IT Consulting

Description

The role: Handle Incidents and Service Requests and near desk support; Provide services to End Users that include the following: End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software; Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax); Locally-attached devices (e.g. personal printers, projectors); Daily health checks to End User Devices and Network attached devices as required Meeting room support as required. Provide effective Deskside Support Services in accordance with the appropriate Performance Standards; About you: You will have a minimum 1-3 years’ experience in Windows Desktop support. Experience in: Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow). Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. The ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication, rapport building and internal customer service skills. Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions. If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

Responsibilities

Handle incidents and service requests for end-user devices and provide effective deskside support services. Conduct daily health checks and support meeting rooms as required.