Desktop Support Engineer at AO IT Group
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

11 Sep, 25

Salary

34000.0

Posted On

12 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Skills, Utilization, Windows, Active Directory, Enterprise, Ticketing Systems, Mobile Device Management, Ios, Troubleshooting, Hardware Installation

Industry

Information Technology/IT

Description

Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions.
Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain exposure to the latest hardware and tools, including our own bespoke engineer software.

Responsibilities
  • Handle Incidents and Service Requests and near desk support;
  • Provide services to End Users that include the following:
  • End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
  • Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
  • Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
  • Locally-attached devices (e.g. personal printers, projectors);
  • Daily health checks to End User Devices and Network attached devices as required
  • Meeting room support as required.
  • Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;
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