REQUIRED SKILLS & QUALIFICATIONS:

· 2–4 years of experience in IT support or field engineering roles.

• Proficiency in Windows 10/11 OS and hardware troubleshooting.
• Experience with device imaging and deployment processes.
• Basic knowledge of SCCM and Meraki Dashboard.
• Familiarity with POS systems and retail IT environments is a plus.
• Strong communication and interpersonal skills.

· Fluent in both English and French (spoken and written).

• Ability to work independently and manage time effectively in a remote support setting.

Please share resume to Rajesh@blupaceus.com
Job Types: Full-time, Part-time
Pay: $25.00-$30.00 per hour
Work Location: In perso

KEY RESPONSIBILITIES:

· Provide remote support for laptops, desktops, tablets, and iPads running Windows 10/11.

• Troubleshoot hardware and software issues, including basic component-level diagnostics.
• Support POS systems
• Perform daily visual checks of meeting room equipment and restart devices as needed.

· Image laptops, desktops, and tablets using Windows 11 imaging tools.

• Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration tools.
• Use SCCM for basic device management and software deployment.
• Monitor devices using the Meraki Dashboard (L1 level).
• Basic Lan/wifi Network troubleshooting
• Participate in an on-call rotation (5 hours/day) in addition to regular 8-hour shifts.
• Collaborate with internal IT teams and escalate issues when necessary.

· 2–4 years of experience in IT support or field engineering roles.

• Proficiency in Windows 10/11 OS and hardware troubleshooting.
• Experience with device imaging and deployment processes.
• Basic knowledge of SCCM and Meraki Dashboard.
• Familiarity with POS systems and retail IT environments is a plus.
• Strong communication and interpersonal skills