Desktop Support Engineer Responsibilities and Duties

Oversee and update assigned support service requests.

Handle daily technical support activities on desktop support, data network and server management.

Grow clients and communicate to Account Manager by determining current opportunities for optimization.

Setup desktop computers and peripherals and test network connections.

Test computers to ensure proper functioning of computer systems.

Train end users on usage of computer hardware and software.

Develop and manage effective skilled working relationships with contractor personnel, coworkers and clients.

Adhere to policies as per corporate manuals and directives.

Extend computer support for systems software and hardware.

Setup computers and install software for various applications and programs.

Interact with staff on desktop problems and their resolution.

Discover more

Educational Resources

Dictionaries & Encyclopedias

Language Resources

Network and connect computers within organization to better communication.

Order or buy computer systems and liaise with purchase and supplies department.

Maintain computer peripheral devices like printers and resolve associated problems.

Ensure hardware shipments are properly transported and stored correctly in the stockroom.

Core, Advanced & Technical Skills

Core skills:

Knowledge of computer science

Knowledge of software engineering

Background in IT

Ability to multitask

Keep calm under pressure

Advanced skills:

Programming experience

Network security experience

Training experience

Preferred Certifications

Microsoft Certified Skilled (MCP)

Microsoft Certified Solutions Expert (MCSE)

Information Technology Infrastructure Library (ITIL)

Interested candidates can apply or share updated CV on or can reach me on .

Regards