• You will have a minimum 1-3 years’ experience in Desktop support.

Experience in:

• Business level German and English language skills
• Good knowledge of ticketing and monitoring tools e.g. Service Now
• VIP level support experience
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• MacOS support
• Mobile device management including IOS and Android devices, Enterprise encryption solutions.
• New user account set up and management via Active Directory.
• Network troubleshooting skills
• Asset management experience, new laptop allocation, Standby and offboarding
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.
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