AT CSR, WE’RE BUILDING A BETTER FUTURE TOGETHER.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - ‘Building solutions for a better future’. As a leading Australian Manufacturing business, we’re at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

ABOUT THE ROLE:

CSR are in the process of a digital revolution and a new opportunity for a Desktop Support Engineer to join our team based in North Ryde.
This business-critical position will be responsible for providing effective and efficient support to users within the business as well as IT asset management, desktop, network and infrastructure maintenance to CSR. Reporting to the Infrastructure Ops & Support Manager this position will be the Desktop Support contact for multiple sites and to prioritise and work autonomously.

ABOUT THE ROLE:

• Manage CSR’s IT asset lifecycle including forecasting asset requirements, purchasing aligned to business needs and on-time deployment of equipment to end users, including replacement of hardware in line with CSR policies.
• Escalation point for Help Desk Support for diagnosis and technical solutions. Including troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks, and a range of desktop software.
• Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling to ensure site network connectivity is optimised, resilient and operational.
• Lead and deliver project activities include hardware rollouts, data migrations, software deployments, site migrations and business acquisition/divestment activities.
• Taking ownership of incidents through to resolution. Implement solutions within SLA that are technically sound, secure, and in line with CSR’s policies and IT guiding principles.
• Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
• Manage end-to-end IT requirements for the Executive Leadership Team