Full job description

If you are an experienced 1st/2nd line IT Support Engineer with excellent communication skills and a proven flare for providing excellent customer service we have a 12 month initial contract we would like to discuss with you. Please note this role is INSIDE IR35 and requires 4 days a week onsite with one WFH day.

We are seeking a hands-on 1st/2nd Line IT Support Engineer to join a busy London-based organisation on a 12-month contract.

You will provide technical support to users across desktop, laptop, software and Microsoft 365 environments, resolving incidents remotely and face-to-face.

Key responsibilities:

• Provide 1st and 2nd line technical support
• Diagnose and resolve hardware, software and access issues
• Build, configure and deploy Windows 11 devices
• Manage devices using Microsoft Intune and Windows Autopilot
• Support Microsoft 365 applications, including Outlook and Teams
• Administer user accounts, permissions and group policies
• Manage incidents and service requests through the IT ticketing system
• Escalate more complex issues to senior support teams
• Maintain accurate support and asset-management records

Required experience:

• Previous 1st/2nd Line IT support experience
• Strong knowledge of Windows 11 and Microsoft 365
• Practical experience with Microsoft Intune and Windows Autopilot
• Active Directory and Entra ID/Azure AD experience
• Good understanding of laptops, desktops, mobile devices and peripherals
• Strong troubleshooting, communication and customer-service skills
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