Desktop Support Engineer at FGC+

Bacolod, Negros Island Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

32000.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Remote Troubleshooting, Windows Support, Macos Support, Linux Support, Ticketing Systems, System Configuration, Customer Service, Problem Solving, Communication, Multitasking, Network Fundamentals, Antivirus Solutions

Industry

Outsourcing and Offshoring Consulting

Description

About the Job: We are looking for a proactive and detail-oriented Desktop Support Engineer to join our team. In this role, you will be responsible for providing technical support to end users, resolving hardware, software, and network-related issues, and ensuring smooth day-to-day IT operations. The ideal candidate is highly responsive, technically skilled, and customer-focused, with the ability to troubleshoot issues efficiently and communicate solutions clearly. You will work closely with internal teams and users to maintain system performance, improve user experience, and support overall business productivity. If you enjoy solving technical problems, working in a fast-paced environment, and helping users stay productive, this role is a great opportunity to grow your IT career. What You'll Do: Provide first-level technical support by addressing user tickets related to hardware, software, and network issues. Diagnose and resolve technical problems through remote troubleshooting, asking targeted questions and testing solutions. Guide users through application setup, system configurations, and peripheral installations using clear, step-by-step instructions. Escalate unresolved issues to the appropriate support teams while ensuring proper documentation and follow-through. Maintain accurate records of technical issues, resolutions, and troubleshooting steps in ticketing systems. Customize and configure desktop applications to meet user requirements and improve system usability. Follow up with users to ensure issues are fully resolved and systems are functioning properly. Gather and report user feedback and recurring issues to support continuous improvement. What You'll Bring: Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred). Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Hands-on experience supporting Windows, macOS, and/or Linux environments. Strong knowledge of office productivity tools and computer peripherals, including printers and scanners. Solid understanding of network fundamentals, security practices, and antivirus solutions. Experience in remote troubleshooting with the ability to provide clear, step-by-step guidance to users. Demonstrated problem-solving, troubleshooting, and multitasking skills in a fast-paced environment. Customer-focused mindset with strong communication and interpersonal skills. Experience in network printer setup and configuration is a plus. What we have to offer: A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands. A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally A market competitive total compensation/rewards package including: Day 1 HMO Competitive pay including incentives and generous allowances Payment of all statutory government benefits 25 days of annual paid leave some days are convertible to cash 13th month pay Onsite medical support Employee Engagement Events Employee Referral Program Skills, training for personal and professional development A million possibilities are waiting to be ignited. Click "Apply Now"!

Responsibilities

The Desktop Support Engineer will provide first-level technical support by addressing user tickets related to hardware, software, and network issues, diagnosing problems remotely, and guiding users through configurations. Responsibilities also include maintaining accurate records in ticketing systems, customizing applications, and following up with users to ensure full resolution.