We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth IT operations. The role will involve supporting end-users with hardware, software, and network-related problems both onsite and remotely.

REQUIREMENTS:

• Proven experience as a Desktop Support Engineer, IT Support Technician, or similar role.
• Strong knowledge of Windows and macOS environments.
• Familiarity with networking basics (TCP/IP, DNS, DHCP).
• Experience with Microsoft 365, Active Directory, and common enterprise applications.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to work independently and under pressure.
  Job Type: Contract
  Contract length: 12 months
  Pay: AED430.00 - AED450.00 per day

Application Question(s):

• Do you have a valid work permit?

• Provide first and second-line technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain operating systems (Windows, macOS) and business applications.
• Troubleshoot hardware, software, and network connectivity issues.
• Support Microsoft 365, email clients, VPNs, and remote access tools.
• Manage user accounts and permissions via Active Directory.
• Assist with video conferencing setup and support (MS Teams, Zoom, etc.).
• Log and track support requests in the ticketing system, ensuring timely resolution.
• Coordinate with other IT teams for escalated incidents and complex troubleshooting.
• Maintain IT inventory and perform equipment lifecycle management.
• Follow IT security policies and industry best practices.