We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team. In this role, you will provide first and second-line technical support to end-users, ensuring smooth operation of desktop systems, applications, and related technology.

REQUIREMENTS:

• Proven experience as a Desktop Support Engineer, IT Support Technician, or similar role.
• Strong knowledge of Windows OS, Office 365, and desktop/laptop hardware.
• Familiarity with Active Directory, ticketing systems (e.g. ServiceNow, Jira), and remote tools (e.g. TeamViewer, AnyDesk).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal abilities.
  Job Type: Part-time
  Pay: £25.00-£30.00 per hour
  Expected hours: 15 – 25 per week
  Work Location: On the roa

• Provide on-site and remote desktop support to internal users.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Respond to helpdesk tickets, diagnose issues, and resolve hardware/software problems.
• Support operating systems (Windows 10/11, macOS) and business applications (MS Office 365, Outlook, etc.).
• Manage user accounts and permissions in Active Directory.
• Set up new user workstations, including imaging and user onboarding.
• Maintain and update asset inventory for IT equipment.
• Escalate complex issues to Tier 2/3 support or vendors as needed.
• Follow IT policies, procedures, and security standards.