We are seeking a highly motivated and skilled Desktop Support Engineer to join our IT team. In this role, you will provide technical assistance to users, resolve hardware and software issues, and ensure the smooth functioning of desktops, laptops, and peripheral devices across the organization.

REQUIREMENTS:

• Proven experience as a Desktop Support Engineer, Technical Support Specialist, or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft Office Suite, Office 365, and Active Directory.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Hands-on experience with desktop and laptop hardware troubleshooting.
• Excellent problem-solving and communication skills.
  Job Type: Contract
  Contract length: 12 months
  Pay: $5,000.00 – $6,000.00 per month
  Work Location: On the roa

• Provide first- and second-level support for hardware, software, and networking issues.
• Troubleshoot and resolve technical issues related to Windows/macOS operating systems, MS Office, printers, and mobile devices.
• Install, configure, and maintain desktops, laptops, and peripheral equipment.
• Manage user accounts, permissions, and passwords using Active Directory.
• Provide support for video conferencing tools, email systems, and remote desktop solutions.
• Monitor and respond to support tickets via the helpdesk system within agreed SLAs.
• Maintain accurate documentation of issues, solutions, and asset inventory.
• Escalate unresolved issues to the appropriate internal teams or third-party vendors.
• Assist with IT onboarding/offboarding processes for new and departing employees.
• Follow company policies, procedures, and best practices in IT support.