We are seeking a skilled and motivated Desktop Support Engineer to join our team on a 12-month full-time contract. The ideal candidate will provide technical support for desktops, laptops, peripherals, and related IT systems, ensuring smooth day-to-day operations and excellent end-user experience.

REQUIREMENTS

• Proven experience in a Desktop Support or IT Support Engineer role.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve hardware and software issues efficiently.
• Strong communication and customer service skills.
  Job Type: Contract
  Contract length: 12 months
  Pay: $4,500.00 – $5,000.00 per month
  Work Location: On the roa

• Provide Level 1 and Level 2 support for hardware, software, and network issues.
• Install, configure, and troubleshoot Windows and Mac OS operating systems.
• Support end users with desktop, laptop, printers, and mobile device issues.
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Assist with IT asset management, upgrades, and system deployments.
• Ensure adherence to company IT policies, security protocols, and best practices.