We are looking for a motivated and customer-focused Desktop Support Engineer to provide technical assistance to end-users in a fast-paced environment. The role involves installing, configuring, and troubleshooting hardware, software, and network systems to ensure smooth business operations.

• Provide first and second-level technical support to end-users (in-person, phone, and remote).
• Install, configure, and maintain Windows and macOS operating systems, laptops, desktops, and mobile devices.
• Troubleshoot and resolve issues related to hardware, software, printers, email, VPN, and network connectivity.
• Manage and maintain Active Directory accounts, password resets, and permissions.
• Support and configure Office 365, Outlook, Teams, and other productivity applications.
• Document, track, and resolve issues using a ticketing system (ServiceNow, Jira, Remedy, or similar).
• Perform routine system updates, patches, and backups to ensure system security and compliance.
• Provide IT onboarding support for new hires, including device setup and orientation.
• Maintain an inventory of IT equipment and coordinate hardware replacements when required.
• Escalate complex technical problems to higher-level IT teams when necessary.
  Job Type: Contract
  Contract length: 12 months
  Pay: AED3,800.00 - AED4,000.00 per month

Application Question(s):

• Do you have a valid work permit?
• Work Permit Expire Date?