We are seeking a skilled and motivated Desktop Support Engineer to join our IT team. You will provide technical support and troubleshooting services to end-users, ensuring smooth operation of desktop environments and IT infrastructure.

Key Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, peripherals, and software applications.
• Diagnose and resolve technical problems via phone, email, or in person.
• Manage user accounts, permissions, and access rights.
• Assist with software updates, patches, and security configurations.
• Document issues and resolutions clearly in the ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain an inventory of IT equipment and software licenses.
• Educate end-users on best practices and IT policies.

Requirements

• Proven experience as a Desktop Support Engineer or similar role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Experience with Active Directory and user management.
• Excellent troubleshooting and communication skills.
• Ability to work independently and in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
• Degree or diploma in IT, Computer Science, or related field preferred.

Job Type: Contract
Contract length: 12 months
Pay: $230.00 – $260.00 per day
Work Location: On the roa

• Provide first-level support for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, peripherals, and software applications.
• Diagnose and resolve technical problems via phone, email, or in person.
• Manage user accounts, permissions, and access rights.
• Assist with software updates, patches, and security configurations.
• Document issues and resolutions clearly in the ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain an inventory of IT equipment and software licenses.
• Educate end-users on best practices and IT policies