As a Desktop Support Engineer, you will be responsible for resolving hardware and software issues, maintaining IT systems, and supporting end-users both remotely and on-site. You will be the first line of support for technical issues, ensuring minimal downtime and maximum user satisfaction.

• Provide Level 1 & Level 2 technical support to end users.
• Install, configure, and maintain desktop and laptop systems (Windows/macOS).
• Troubleshoot software, hardware, and peripheral issues.
• Set up and support mobile devices, printers, and other office equipment.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Maintain inventory of IT assets and perform regular updates.
• Assist with onboarding/offboarding of staff including device setup and user access.
• Ensure all support requests are logged and resolved via the ticketing system.
• Escalate unresolved issues to appropriate teams or vendors.
• Follow company IT policies and ensure data security and compliance.
  Job Type: Contract
  Contract length: 12 months
  Pay: $230.00 – $260.00 per day
  Work Location: On the roa