Desktop Support Engineer x 2

�� Locations: Sydney

�� Start: ASAP

�� Working Arrangement: Hybrid / Flexible

Salary - Up to $110,000

We're currently looking for two Desktop Support Engineers to join a growing, highly creative technology environment supporting a global team of talented artists, developers and production professionals.

This is a fantastic opportunity for a Desktop Support Engineer who enjoys being hands-on, solving problems and working in an environment where technology, creativity and innovation come together.

You'll be part of a collaborative global support function, providing day-to-day technical support while also getting exposure to specialist creative technology, infrastructure and security environments.

What you'll be doing

• Providing 1st and 2nd level technical support to users both on-site and remotely.
• Troubleshooting a broad range of hardware, software, networking and connectivity issues.
• Supporting office technology including AV equipment, meeting rooms and workplace hardware.
• Installing, configuring and troubleshooting specialist software.
• Managing user accounts, permissions and Group Policies through Active Directory.
• Supporting endpoint security, antivirus and wider cyber security controls.
• Managing users and data within a Google Enterprise environment.
• Supporting and maintaining Perforce.
• Monitoring network environments and investigating potential issues or events.
• Maintaining hardware and software inventories and ensuring technology assets are accurately recorded.
• Creating and maintaining technical documentation, Helpdesk processes and user guides.
• Identifying opportunities to improve the reliability, performance and security of the technology environment.
• Working closely with technical and non-technical stakeholders across a global team.

What we're looking for

We're keen to speak with Desktop Support / IT Support professionals who have a strong technical foundation and enjoy working in a fast-moving environment.

You'll ideally have experience across some of the following:

Infrastructure & Networking

• Active Directory
• DHCP / DNS
• SMB
• Windows Server
• AWS

Security

• Endpoint security and antivirus solutions
• Network security / firewalls
• Authentication and encryption technologies

Virtualisation & Infrastructure

• Hyper-V
• Proxmox
• KVM
• Docker
• Infrastructure monitoring and configuration management tools
•