Desktop Support Engineer

at  INFINITE COMPUTER SOLUTIONS PTE LTD

DESCRIPTION :

Provides onsite support to users with good customer satisfaction for main and off-site;

• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
• Helps to maintain or improve the overall image of the support team;
• Level 1 & 2 level trouble shoot and problem resolutions;
• Provide technical and operation support;
• Work to reach service level target;
• Break/fix for patches, software distribution and preventive maintenance;
• Managed the media and documentation related to the equipment supported;
• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
• Install the inventory scanning agent upon any new asset;
• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
• Support IMACs each IMAC is treated as a case;
• Provide break fix to software distribution patches where customer will provide the instructions;
• Provide onsite assistance for client events (e.g. HFL…).

No. of Positions: 5
Work Location : Hospitals