Desktop Support Engineer - Insurance domain at GSSTech Group

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows OS, Microsoft Office, Active Directory, Microsoft Outlook, Microsoft Teams, Microsoft 365, Hardware Troubleshooting, Network Connectivity, TCP/IP, DNS, DHCP, Ticketing Systems, Remote Support Tools, IT Asset Management, Printer Support

Industry

IT Services and IT Consulting

Description

Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support related to computer systems, hardware, and software. The ideal candidate will be responsible for diagnosing and resolving technical issues, installing and configuring systems, and ensuring smooth IT operations for end users. Key Responsibilities Provide first level and second-level technical support to end users Provide user desktop support for Windows, Microsoft office, emails, and other software issues. Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals Troubleshoot hardware, software, and network connectivity issues Support operating systems such as Microsoft Windows. Manage user accounts and permissions in Active Directory Configure and support email clients such as Microsoft Outlook Provide support for collaboration tools like Microsoft Teams Install and troubleshoot Microsoft Office applications including Microsoft 365 Maintain IT asset inventory and documentation Escalate unresolved issues to appropriate teams Ensure compliance with IT policies and security standards Perform routine checks on system updates, patches, and backups Support for HO and remote branches support for networking, cabling, telephone and other IT requirements. Implementation, maintenance and support for all telephone and related systems for the company. Desktop and laptops support for hardware issues. Required Qualifications Bachelor’s degree or Diploma in Computer Science, IT, or related field 5 years of experience in desktop / IT support Strong knowledge of Windows OS installation and troubleshooting Basic networking knowledge (TCP/IP, DNS, DHCP) Experience with ticketing systems and remote support tools Good understanding of hardware components and troubleshooting Strong problem-solving and communication skills Ability to work independently and in a team environment

Responsibilities

The engineer will provide first and second-level technical support for hardware, software, and network connectivity issues. They are also responsible for maintaining IT asset inventory and ensuring compliance with security standards.