JOB DESCRIPTION

We are looking for a skilled Desktop Support Engineer with 1–3 years of experience to join our team in Germany. The ideal candidate will provide end-user support, troubleshoot hardware and software issues, and ensure smooth IT operations across assigned sites.

REQUIRED SKILLS & QUALIFICATIONS

• Experience: 1 to 3 years in Desktop/IT Support.
• Language: German (minimum B2 – mandatory), English (working proficiency).
• Certification/Permit: Valid work permit in Germany.
• Other: Valid driving license.
• Strong knowledge of Windows OS, Microsoft Office, and standard IT tools.
• Basic understanding of Active Directory, Networking, and IT Security practices.
• Excellent problem-solving skills with customer-focused attitude.

KEY RESPONSIBILITIES

• Provide first and second-level technical support for desktops, laptops, printers, and mobile devices.
• Diagnose and resolve hardware/software incidents, problems, and requests.
• Install, configure, and maintain operating systems, applications, and peripheral devices.
• Support system upgrades, patch management, and IT rollouts.
• Collaborate with global IT teams to escalate and resolve complex issues.
• Maintain documentation of incidents, solutions, and asset inventory.
• Provide onsite and remote support as required.