JOB DESCRIPTION

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client’s premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting.
• Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

REQUIREMENTS

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Please refer the Job description for details