Desktop Support Engineer (L1.5) - IN at Excis Ltd Germany

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows 10/11, Microsoft Office 365, Active Directory, SCCM, MDT, ITSM Tools, Hardware Troubleshooting, AV Support, Asset Management, LAN/WAN Basics, Customer Service

Industry

Information Technology & Services

Description

WE’RE HIRING: Desktop Support Engineer (L1.5). / ON-CALL DESKTOP ENGINEER – NAVI,MUMBAI INDIA Join Excis – a global IT support leader operating across 190+ countries with 6,000+ engineers and 200+ enterprise clients worldwide. At Excis, we believe in innovation, collaboration, and creating a supportive, growth-oriented environment where people thrive. If you’re passionate about IT support and enjoy solving technical challenges while delivering excellent customer service, we’d love to hear from you. Position: Onsite IT Support Engineer L2 / On-Call Desktop Engineer Location: Navi,Mumbai India Shift Requirement: Flexible, including early morning shifts starting as early as 3:00 AM IST Requirements What You Will Do: • Independently resolve on-site incidents and service requests • Provide VIP user support with professionalism and urgency • Deliver end-to-end Digital Bar / Walk-in Centre support, including quick fixes and device swaps • Support boutique IT environments and workplace applications • Troubleshoot desktops, laptops, printers, docking stations, and peripheral devices • Hands-on support for POS systems, barcode scanners, and payment peripherals • Perform meeting room and AV support (Teams, Zoom, and vendor equipment) • Provide Microsoft Office 365 support including Outlook, Teams, Excel, mailbox and profile configuration • Perform Windows OS installation, reimaging, deployment, and user data migration • Support PC refresh activities including staging, testing, replacement, decommissioning, and asset tracking • Maintain CMDB and asset management updates • Coordinate with Level 2 and Level 3 teams for escalations and issue resolution • Support LAN/WAN basics and server room equipment as hands-and-eyes support • Manage printer and MFP support including vendor coordination • Log and track incidents and service requests in ITSM tools while ensuring SLA compliance • Conduct end-user training and new user induction sessions • Promote automation and remote resolution initiatives to improve operational efficiency • Manage local IT stock and support project activities Required Skills and Experience: • 2–4 years of experience in Desktop Support or IT Support roles • Strong troubleshooting and customer-facing support skills • Experience supporting VIP users and multiple environments • Strong knowledge of Windows 10/11 deployment, configuration, and troubleshooting • Hands-on experience with Microsoft Office 365 support • Knowledge of Active Directory and basic networking concepts • Experience with desktop and laptop imaging tools such as SCCM, MDT, or USB-based deployment • Understanding of ITSM tools, HAM processes, and ITIL practices • Ability to prioritize tasks and work independently in an on-call support environment • Good communication skills in English and local language Educational Qualification: Bachelor’s Degree (Technical discipline preferred) Benefits Why Join Excis: At Excis, your work directly impacts user satisfaction and business success. We offer competitive compensation, continuous learning and career growth, exposure to global enterprise environments, a collaborative and people-first culture, and the opportunity to work with cutting-edge technologies. Ready to grow your IT career with a global leader? Apply now and become part of Excis India.

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Responsibilities

Provide onsite technical support for desktops, laptops, and peripherals, including VIP user assistance and AV meeting room support. Manage OS deployment, PC refresh activities, and maintain asset tracking within the CMDB.