Desktop Support Engineer L2 at Excis Ltd Germany

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows OS, Microsoft 365, Active Directory, Hardware Troubleshooting, IT Asset Management, VPN, Network Connectivity, ITIL, English Fluency, Greek Fluency, Customer Orientation

Industry

Information Technology & Services

Description

WE'RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN GREECE! Excis is a global IT support leader driven by innovation and collaboration. We're looking for a proactive RTO (Remote Technical Operations) Desktop Support Engineer to provide onsite and remote technical support, manage IT assets, and ensure a seamless end-user experience across our enterprise environment. Join us for a rewarding career in a supportive, family-like workplace where you'll have the opportunity to grow your technical expertise while making a real impact. Clients in 190+ Countries 6,000+ Engineers 200+ Enterprise Clients We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first. What You'll Do Provide onsite and remote Level 1 and Level 2 technical support by diagnosing and resolving hardware, software, Microsoft Windows, Microsoft 365, and peripheral-related issues. Set up, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and workplace technologies. Perform hardware repairs, peripheral installation, and connectivity troubleshooting (Ethernet/Wi-Fi). Install, configure, and update operating systems, applications, and security patches. Deliver in-person assistance for urgent incidents, including hardware replacements and system failures. Manage IT inventory, asset deployment, and mobility items (laptops, smartphones, tablets, projectors). Collaborate with cross-functional IT teams (network, applications, operations) to resolve complex issues. Escalate unresolved incidents to specialized teams with detailed documentation. Maintain accurate incident logging, knowledge base articles, and troubleshooting guides. Support office moves, equipment installations, and ITELCM activities (inventory tracking, installations, relocations). Requirements What You Need 6 months to 1 year of IT Service Desk or Desktop Support experience. Hands-on experience with Windows OS, Microsoft Office, productivity applications, and mobile computing. Knowledge of Active Directory, VPNs, remote connectivity, and IT asset management. Strong troubleshooting skills for hardware, software, and network issues. ITIL V3 or V4 Foundation certification is an asset. Fluent in both English and Greek (written and oral). Excellent communication skills, proactive attitude, and strong customer orientation. Ability to organize delivery schedules and manage multiple priorities. Bachelor’s degree in Information Technology, Computer Science, or a related field is an advantage. Benefits Why Join Us? At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Greece and help deliver world-class IT support to enterprise customers worldwide!

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Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, and Microsoft 365 issues both onsite and remotely. Manage IT inventory, asset deployment, and collaborate with cross-functional teams to resolve complex technical incidents.