We are seeking an experienced Level 2 Desktop Support Engineer to provide on-site and remote technical support for end users. You will handle escalated technical issues, perform advanced troubleshooting, and ensure minimal downtime for IT systems and devices. This role requires strong communication skills, a customer-focused approach, and the ability to work independently or as part of a team.

REQUIREMENTS:

• 4+ years’ experience in desktop or IT support, with at least 1 year at Level 2.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Active Directory, Microsoft 365, and remote desktop tools.
• Familiarity with basic networking concepts (IP addressing, DNS, DHCP).
• Excellent problem-solving skills and ability to work under pressure.
  Job Type: Part-time
  Pay: £25.00-£30.00 per hour
  Expected hours: 15 – 25 per week
  Work Location: On the roa

• Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware and software issues escalated from Level 1 support.
• Install, configure, and upgrade operating systems, applications, and security patches.
• Manage user accounts, permissions, and email configurations (Active Directory, Microsoft 365).
• Support network connectivity issues (LAN/WAN/Wi-Fi) and basic network troubleshooting.
• Perform system health checks, backups, and preventive maintenance.
• Document incidents, solutions, and updates in the ticketing system.
• Collaborate with Level 3 engineers and vendors for complex issues.
• Maintain IT asset inventory and ensure compliance with company IT policies.