We are looking for a skilled Desktop Support Engineer (L2) to provide advanced technical support to end-users. The ideal candidate will troubleshoot complex hardware, software, and network issues, escalate unresolved problems, and ensure minimal downtime for users.

REQUIREMENTS:

• Proven experience as a Desktop Support Engineer (minimum 2–4 years).
• Strong knowledge of Windows OS, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
• Experience with Active Directory, Group Policy, and Remote Desktop tools.
• Familiarity with ITIL practices and ticketing systems (ServiceNow, Jira, etc.).
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
  Job Type: Contract
  Contract length: 12 months
  Pay: $4,500.00 – $5,000.00 per month
  Work Location: On the roa

• Provide Level 2 technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve advanced hardware and software issues.
• Support installation, configuration, and maintenance of Windows and Mac OS environments.
• Handle escalations from L1 team and resolve within SLA.
• Manage Active Directory: user account creation, password reset, group policy support.
• Install and configure applications and updates as per company standards.
• Provide remote and on-site support to users.
• Maintain IT documentation, asset inventory, and knowledge base.
• Collaborate with network and server teams for issue resolution.
• Ensure timely escalation of unresolved issues to L3/Engineering team.