Desktop Support Engineer at LionsBot International Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, IT Support, Onboarding, Offboarding, Asset Management, Access Management, Hardware Setup, Configuration, License Management, Troubleshooting, SOP Development, Audit Preparation, Communication Skills, IT Infrastructure Support, Inventory Management

Industry

Automation Machinery Manufacturing

Description

WHAT WE'RE LOOKING FOR We are seeking a highly organized and proactive Desktop Support Engineer to provide IT support services across the organization. This role will involve assisting with onboarding and offboarding of employees, managing IT assets, supporting office IT infrastructure, and collaborating with various departments to ensure smooth operational processes. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to handle multiple responsibilities in a fast-paced environment. RESPONSIBILITIES 1. Onboarding & Offboarding: * Manage IT-related onboarding activities for new hires, including requisitioning laptops, accessories, and peripherals to ensure a seamless start. * Assist in offboarding activities for resigned employees, ensuring the return of IT equipment and completion of all sign-off processes before submission to HR for final payroll processing. 2. Access Management: * Grant appropriate system and software access to users, ensuring all access approvals are obtained and security protocols are followed. * Maintain user access controls and perform periodic reviews to ensure compliance with company policies. 3. Hardware Setup & Support: * Coordinate the purchase of office IT equipment, perform setup and configuration of desktops, laptops, and peripherals for new and existing employees. * Ensure all office IT assets are properly tagged, tracked, and managed throughout their lifecycle. 4. Asset Management & Reporting: * Maintain an up-to-date inventory of IT equipment, including regular tagging, tracking, and audits of hardware assets. * Generate reports related to user access, equipment allocation, and asset status for management review. 5. License Management: * Track purchased software licenses, ensure timely renewals, and manage license allocations across the organization. * Evaluate the cost-effectiveness of software tools and applications and make recommendations to management for further actions. 6. Collaboration with HR & Other Departments: * Support HR in the implementation of software applications (e.g., OKR, ATS) and provide ongoing troubleshooting and user support. * Collaborate with cross-functional teams, particularly in setting up product showcases, such as for robotics products, ensuring all technical aspects are handled smoothly. 7. Standard Operating Procedures (SOPs) & Audit Preparation: * Develop and maintain SOPs for IT support processes to ensure consistent and efficient operations. * Assist in preparing for the annual audit exercise, ensuring all IT assets and processes are in compliance with organizational standards. QUALIFICATIONS & EXPERIENCE * Diploma in a related IT field (e.g., Computer Science, Information Technology) or equivalent work experience. * Minimum of 3 years of relevant experience in a desktop support or IT support role, with demonstrated proficiency in the tasks mentioned above Working location: Changi (will be moving to Punggol from May 2026)

Responsibilities

The Desktop Support Engineer will manage IT onboarding/offboarding, control system access, handle hardware setup and tracking, manage software licenses, and collaborate with HR and other departments on technical implementations. This role also involves developing SOPs and assisting with annual IT audits.