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Desktop Support Engineer at NTT DATA

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Hardware Installation, Software Installation, Operating Systems, Networking, Client Support, Remote Connection, Computer Peripherals, Training, Job Reporting, Supply Ordering, Problem Solving, Communication, Technical Support, Information Technology

Industry

IT Services and IT Consulting

Description

Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client's location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies. Bachelor's degree in computer science or information technology. Proven work experience as a desktop support engineer or support technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary.

Responsibilities

The Desktop Support Engineer is responsible for responding to client support requests, troubleshooting hardware and software issues, and providing basic training in computer operation. This role also involves traveling to client locations or connecting remotely to resolve issues.