About the job TIM Engineer / Desktop Support Engineer

Roles and responsibilities:

Build and configure laptops as per standard specifications;

Troubleshoot application and OS issues faced by employees of the Respondent;

Take actions as advised by the Manager related to IT policies;

Update Antivirus and windows patches;

Communicate with employees regarding the update on Service requests/Allocation of

Laptops;

Allocate/deallocate Assets in CMDB;

Ensure All Laptops/desktops working properly;

responding to service issues on time

Respond to user tickets regarding hardware, software install /manage end-user IT

equipment;

Send/ship IT hardware to users

Set up computers/endpoints and install software for various applications and programs.

Provide Technical support across the company (this may be in person or over the

phone/remote) regarding any operating system issues.

Keep track of the number of laptops/desktops in the store.

Providing physical support to the core Technical team in the server room.

Serve as the first point of contact for the customer seeking technical assistance.

Direct unresolved issues to respective teams

Inventory management of all IT assets.

Candidate Specifications:

Relevant Qualifications preferred

ITIL V3 Foundation, MCSA certified || *Candidate without certifications but able to demonstrate an

exceptional level of knowledge and skills with a proven track record may be considered.

Pre-Requisite

Having approximately 3 years of experience working in IT support Operations with the

multiplatform environment(windows, cisco )

o Experience with contact center support will be preferred.

o In-depth knowledge of Windows 10, office 365, etc.

o knowledge; troubleshooting of multiplatform devices like Laptops, Phones, tablets, soft

phones

o Hands and feet Support to the core team in the server room. Like providing remote to

the core team.

o Coordinate with the service desk, Tech M team, and client technical team for resolution.

o Some experience with Asset management

o Standard SOE deployment.

o Troubleshooting using remote tools.

o Basic knowledge of DNS, DHCP services

o Basic knowledge of windows server and client.

Has experience working with the following ITIL processes

o Incident Management

Others

Process-oriented

Highly self-driven and thrive with minimum supervisor

Able to operate well in an environment where teamwork is critical.

• Good at handling stress and critical/difficult situation