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Desktop Support Engineer at Realign LLC
Beaumont, Texas, USA -
Full Time

Start Date

Immediate

Expiry Date

14 Jun, 25

Salary

0.0

Posted On

14 Mar, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Jira, Powershell, It, Microsoft Office, Servicenow, Customer Service Skills, Scripting, Mobile Devices, User Management, Ticketing Systems, Enterprise, It Support, Macos, Active Directory

Industry

Information Technology/IT

Description

JOB DESCRIPTION

Job title: Desktop Support Engineer

REQUIRED SKILLS & QUALIFICATIONS:

  • 5+ years of experience in desktop support, IT support, or a similar role.
  • Strong knowledge of Windows 10/11, MacOS, and Microsoft Office 365.
  • Experience with Active Directory, user management, and basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
  • Familiarity with ticketing systems like ServiceNow, Jira, or similar ITSM tools.
  • Hands-on experience troubleshooting printers, mobile devices, and VoIP systems.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and customer service skills.
  • A+ Certification, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is a plus.

PREFERRED QUALIFICATIONS:

  • Experience in enterprise IT support or a corporate environment.
  • Knowledge of remote desktop tools (e.g., Team Viewer, Any Desk, RDP).
  • Basic experience with scripting (PowerShell, Bash) is a plus.

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REQUIRED SKILLS

DevOps Enginee
Responsibilities
  • Provide on-site technical support for desktops, laptops, printers, and other peripherals.
  • Diagnose and resolve hardware and software issues for end-users.
  • Install, configure, and maintain Windows and MacOS operating systems.
  • Assist with network troubleshooting, including LAN, Wi-Fi, and VPN connectivity.
  • Set up and configure new user accounts, email, and access permissions in Active Directory & Microsoft 365.
  • Provide support for Microsoft Office 365 applications, Outlook, Teams, and other enterprise software.
  • Assist with IT asset management, including inventory tracking and procurement.
  • Coordinate with vendors and service providers for hardware repairs and replacements.
  • Ensure cybersecurity best practices by updating software, patching vulnerabilities, and monitoring for security threats.
  • Provide technical training and guidance to end-users as needed.