DESKTOP SUPPORT ENGINEER – SHANNON AIRPORT (L1 WITH DEVELOPMENT OPPORTUNITY)

Location: Shannon Airport, Ireland
Contract Type: Full-Time, Permanent
Looking for an IT support role that’s more than “reset passwords and replace keyboards”?
At Shannon Airport, our IT environment covers far more than the average office — from baggage handling and car park systems to retail POS and CCTV. We’re seeking a hands-on Desktop Support Engineer who’s ready to handle the breadth of a fast-paced airport operation, while building new skills along the way.
You’ll join as a Level 1 engineer with a strong foundation in IT support (2–3 years’ experience) but an appetite to stretch into supporting a wide variety of airport systems under guidance. This is not a Level 2/3 role, but it’s ideal for someone who’s curious, adaptable, and eager to grow.

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

WHAT YOU’LL DO:

• Provide deskside support for desktops, laptops, printers, and peripherals — from installation to break/fix.
• Act as on-site “Smart Hands” for network and server teams, following procedures to assist with hardware, cabling, and rack work.
• Follow instructions for desktop application installation and troubleshooting.
• Desk-side support and PC break/fix; basic Windows OS administration.
• Support antivirus/anti-spyware software installs and issues.
• Basic iOS/Android configuration & troubleshooting.
• Assist with OS/software deployments via MSCM, WDS, MDM — following procedures and escalating complex failures.
• Perform password resets, account unlocks, and group membership updates.
• Assist with access permissions; escalate complex issues
• Troubleshoot simple LAN/WAN connectivity issues.
• Perform basic Wi-Fi diagnostics (ping, ipconfig, Wi-Fi analyser)
  Develop & Learn airport-specific systems such as:
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• Car Park Management

• Hold Baggage System
• Baggage Identification & Weighing
• CCTV & IP Telephony (Nice to have: IP PABX)
• POS Retail Systems & Reservations Systems
• Airport Lighting & Management Systems
• Nice to have: Database technologies (Microsoft SQL, Oracle)

WHY THIS ROLE?

This is a rare opportunity to keep the entry-level flexibility but gain exposure to specialist systems found only in airport environments — without the “must-have” senior engineer barrier to entry. We’ll support your development so you can adapt to the variety of technologies that keep the airport running.