We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support for end-users in a corporate environment. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and networking issues on desktop computers, laptops, and related peripherals. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work efficiently in a fast-paced, dynamic environment.

• Provide in-person, remote, and phone-based support to end-users for desktop hardware, software, and networking issues.
• Install, configure, and maintain desktop operating systems (Windows, macOS) and productivity software (e.g., Microsoft Office, enterprise applications).
• Troubleshoot and resolve issues related to desktop hardware (e.g., PCs, laptops, printers, monitors, etc.).
• Perform hardware upgrades, replacements, and repairs as necessary.
• Assist with the installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux).
• Ensure that all software is up-to-date and that patches and updates are applied in a timely manner.
• Monitor and manage desktop security software, ensuring compliance with organizational security policies.
• Troubleshoot and resolve connectivity issues related to local area networks (LAN), wireless networks, and VPN access.
• Assist users with network drives, email configuration, and cloud-based services (e.g., Office 365, Google Workspace).
• Create, modify, and manage user accounts, permissions, and access on network systems, email platforms, and other corporate applications.
• Support Single Sign-On (SSO) and multi-factor authentication (MFA) implementations.
• Maintain detailed records of issues, resolutions, and system configurations using a ticketing system (e.g., ServiceNow, Jira).

Job Types: Full-time, Part-time, Temporary, Contract, Permanent

Experience:

• Desktop support: 3 years (Preferred)

Language:

• German, Natives (Preferred)

Location:

• Berlin (Preferred)

• Provide in-person, remote, and phone-based support to end-users for desktop hardware, software, and networking issues.
• Install, configure, and maintain desktop operating systems (Windows, macOS) and productivity software (e.g., Microsoft Office, enterprise applications).
• Troubleshoot and resolve issues related to desktop hardware (e.g., PCs, laptops, printers, monitors, etc.).
• Perform hardware upgrades, replacements, and repairs as necessary.
• Assist with the installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux).
• Ensure that all software is up-to-date and that patches and updates are applied in a timely manner.
• Monitor and manage desktop security software, ensuring compliance with organizational security policies.
• Troubleshoot and resolve connectivity issues related to local area networks (LAN), wireless networks, and VPN access.
• Assist users with network drives, email configuration, and cloud-based services (e.g., Office 365, Google Workspace).
• Create, modify, and manage user accounts, permissions, and access on network systems, email platforms, and other corporate applications.
• Support Single Sign-On (SSO) and multi-factor authentication (MFA) implementations.
• Maintain detailed records of issues, resolutions, and system configurations using a ticketing system (e.g., ServiceNow, Jira)