JOB OVERVIEW

We are seeking a skilled Desktop Support Technician to join our IT team. In this role, you will provide technical support and assistance to end-users, ensuring that their desktop environments are functioning optimally. You will be responsible for troubleshooting software and hardware issues, managing computer systems, and maintaining IT infrastructure. The ideal candidate will possess strong communication skills and a customer-focused mindset, enabling them to effectively resolve technical problems while providing excellent service.

EXPERIENCE

The successful candidate will have experience in the following areas:

• Technical support and desktop support roles within an IT environment.
• Proficiency in Microsoft Office applications and other commonly used software.
• Knowledge of computer networking concepts including LAN/WAN configurations.
• Familiarity with IT infrastructure components such as servers (Microsoft Windows Server) and network devices.
• Strong analytical skills to diagnose issues effectively.
• Experience with help desk ticketing systems (e.g., BMC Remedy, ServiceNow) is preferred.
• Excellent communication skills to interact with users at all levels of technical proficiency. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.

Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Work Location: In perso

• Provide technical support for desktop systems, applications, and peripherals.
• Troubleshoot software issues across various operating systems including Windows, macOS, and Linux.
• Manage computer hardware installations and upgrades.
• Assist with VPN setup and configuration for remote access.
• Monitor and maintain network security through firewall management.
• Utilize tools such as SCCM for software deployment and management.
• Perform analysis of system performance and recommend improvements.
• Respond to help desk tickets using platforms like BMC Remedy, ServiceNow, or Jira.
• Support Active Directory for user account management and permissions.
• Conduct network administration tasks including DNS configuration and TCP/IP troubleshooting.
• Assist in the management of mobile devices within the organization.
• Collaborate with other IT staff to ensure seamless IT support across the organization.