Desktop Support Engineer
Location: Penzberg, Germany
Work Mode: Onsite
Type: Full-time
Language: Native German preferred; B2 level German minimum required
Experience: Minimum 2–3 years in IT Support / Desktop Support
About the Role
We are seeking 10–12 skilled IT Support professionals to join our team in Penzberg, Germany. As a Desktop Support Engineer, you will be the first point of contact for end-users, providing technical assistance, troubleshooting, and ensuring smooth IT operations in a fast-paced environment.

Key Responsibilities

• Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and business applications.
• Handle incidents, service requests, and IT tickets within defined SLAs.
• Perform routine maintenance, patching, and system upgrades.
• Support IT hardware and software rollouts.
• Document technical issues, resolutions, and maintain IT asset inventory.
• Collaborate with other IT teams for escalations and projects.

Required Skills & Qualifications

• Previous experience in Desktop Support, IT Support, or Helpdesk roles (minimum 2–3 years).
• Strong knowledge of Windows OS, Microsoft Office Suite, and standard IT tools.
• Hands-on experience with troubleshooting hardware, software, and network connectivity.
• Familiarity with IT ticketing systems such as ServiceNow, JIRA, or similar.
• Strong problem-solving, communication, and customer service skills.

Language Requirements

• Native German speakers preferred.
• Non-native candidates must hold at least B2-level German certification.

Additional Details

• Open Positions: 10–12
• Location: Onsite in Penzberg, Germany
• Type: Full-time
• Experience: Minimum 2–3 years in IT Support / Desktop Support
• Start Date: Immediate / As soon as possible

Job Type: Full-time
Pay: 34.000,00€ - 36.000,00€ per year

Language:

• German (Required)

Work Location: In perso

• Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and business applications.
• Handle incidents, service requests, and IT tickets within defined SLAs.
• Perform routine maintenance, patching, and system upgrades.
• Support IT hardware and software rollouts.
• Document technical issues, resolutions, and maintain IT asset inventory.
• Collaborate with other IT teams for escalations and projects