Desktop Support Engineer
Location: Eppelheim, Germany
Experience: 1–3 Years
Type: Full-Time | 100% Field Services
Language: German (B2+) required
About the Role:
We are hiring Desktop / IT Support Engineers to provide on-site IT support for mission-critical facilities across Germany. You will handle end-user support, hardware/software troubleshooting, and field services while ensuring smooth IT operations.

What You Will Do

• Provide Tier 1–2 IT support (desktops, laptops, mobile devices)
• Troubleshoot and maintain hardware, software, and network basics
• Support Print Services (printers, scanners, multifunction devices)
• Manage incidents via ticketing tools (ServiceNow, Remedy, Jira)
• Collaborate with cross-functional teams to resolve issues quickly
• Deliver excellent customer service in a field environment

What We Are Looking For

• 1–3 years of experience in IT/Desktop/Field Support
• Strong knowledge of Windows OS, Office 365, Active Directory, VPN
• Hands-on hardware and software troubleshooting skills
• German proficiency (B2+) mandatory, English is a plus
• Nice-to-have: CompTIA A+, MCSA, ITIL Foundation

Why Join Us

• Work in top-tier mission-critical facilities across Germany
• Be part of a growing European IT Support team
• Competitive salary and career growth opportunities

Job Type: Full-time
Pay: 34.000,00€ - 36.000,00€ per year
Work Location: In perso

• Provide Tier 1–2 IT support (desktops, laptops, mobile devices)
• Troubleshoot and maintain hardware, software, and network basics
• Support Print Services (printers, scanners, multifunction devices)
• Manage incidents via ticketing tools (ServiceNow, Remedy, Jira)
• Collaborate with cross-functional teams to resolve issues quickly
• Deliver excellent customer service in a field environmen