The roles and responsibilties of Hardware Support Technician are as follows:
· Provide hardware break fix support, typically by whole unit swap
· Manage spares provided on site
· Provide deskside support, as described
· Execute installations and changes
· Deliver an excellent level of customer service
· Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
· Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
· Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
· Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
· Responsible for asset tagging and entering all incoming equipment into our asset management system
· Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
· Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

TECHNICAL SKILLS

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Effective communication in English and local languages
  Job Types: Casual, Contract
  Pay: $26.00 – $28.00 per hour

Work Authorisation:

• Australia (Required)

Please refer the Job description for details