OVERVIEW

We are seeking a motivated and skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for a diverse range of hardware and software issues. This role is crucial in ensuring the smooth operation of our IT infrastructure, assisting users with desktop support, and maintaining effective communication across departments. The Desktop Support Technician will work closely with both internal teams and end-users to resolve issues promptly and efficiently.

QUALIFICATIONS

• Proven experience in technical support or desktop support roles.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Familiarity with computer networking concepts including TCP, DNS, LAN, and VPN technologies.
• Proficiency in Microsoft Windows Server environments as well as desktop operating systems (Windows, macOS).
• Experience with IT support tools such as SCCM, BMC Remedy, ServiceNow, or Jira is preferred.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Strong analytical skills to diagnose issues effectively and propose solutions.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Customer service orientation with a focus on user satisfaction. Join us in providing top-notch IT support while enhancing your skills in a dynamic environment. We look forward to welcoming a new member to our team who is ready to tackle challenges head-on!
  Job Type: Full-time
  Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• Health insurance

Ability to Commute:

• Cincinnati, OH 45204 (Required)

Ability to Relocate:

• Cincinnati, OH 45204: Relocate before starting work (Required)

Work Location: In perso

• Provide technical support for desktop systems, including troubleshooting hardware and software issues.
• Assist users with Microsoft Office applications, ensuring they are fully functional and up to date.
• Manage computer networks, including VPN connections, firewalls, and TCP/IP configurations.
• Perform computer management tasks using tools such as SCCM for software deployment and updates.
• Support various operating systems including Windows, macOS, and Linux environments.
• Utilize help desk software such as BMC Remedy, ServiceNow, or Jira to track and resolve user requests.
• Conduct analysis of IT infrastructure issues to identify root causes and implement solutions.
• Maintain Active Directory for user account management and permissions.
• Provide customer service excellence by communicating effectively with users to understand their needs.
• Assist in network administration tasks related to LAN setups and DNS configurations.
• Support mobile devices and ensure compatibility with existing systems.