Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
Position Overview:
We are seeking a highly skilled and motivated Desktop Support Engineer with 4+ years of hands-on experience in providing support for desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations for end-users. The ideal candidate will have expertise in resolving IT-related problems, a strong understanding of various operating systems, and excellent communication skills.

Key Responsibilities:

• Provide advanced technical support for desktop and laptop hardware, operating systems, and software applications.
• Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site.
• Install, configure, and maintain computer systems, software, and network devices for end-users.
• Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance.
• Support and manage Microsoft Active Directory for user account management, group policies, and permissions.
• Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption to end-user operations.
• Coordinate with other IT teams (network, server, etc.) to resolve complex technical issues.
• Document and maintain knowledge base articles for recurring issues and solutions.
• Train end-users on the proper use of hardware, software, and security protocols.
• Assist in the deployment and configuration of new hardware and software solutions.
• Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices.
• Provide support for VPN connections, Wi-Fi, and remote desktop services.
• Maintain inventory of hardware, software, and licenses.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 4+ years of hands-on experience in desktop support or IT support roles.
• Strong proficiency in Windows, macOS, and Linux operating systems.
• Experience with Active Directory, MS Exchange, Office 365, and remote desktop solutions.
• Expertise in troubleshooting hardware and software issues, including printers, mobile devices, and peripherals.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and experience in troubleshooting network-related issues.
• Solid understanding of security best practices, including antivirus, firewalls, and data encryption.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication skills, both verbal and written.
• IT certifications (such as CompTIA A+, Microsoft Certified IT Professional, or similar) are a plus.

Preferred Qualifications:

• Experience with ticketing systems like ServiceNow, Jira, or Zendesk.
• Familiarity with cloud-based applications and services like Google Workspace, Office 365, or SharePoint.
• Experience with virtualization tools like VMware or Hyper-V.
• Ability to provide support for mobile devices (iOS, Android).

WHAT NEXT?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.

• Provide advanced technical support for desktop and laptop hardware, operating systems, and software applications.
• Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site.
• Install, configure, and maintain computer systems, software, and network devices for end-users.
• Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance.
• Support and manage Microsoft Active Directory for user account management, group policies, and permissions.
• Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption to end-user operations.
• Coordinate with other IT teams (network, server, etc.) to resolve complex technical issues.
• Document and maintain knowledge base articles for recurring issues and solutions.
• Train end-users on the proper use of hardware, software, and security protocols.
• Assist in the deployment and configuration of new hardware and software solutions.
• Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices.
• Provide support for VPN connections, Wi-Fi, and remote desktop services.
• Maintain inventory of hardware, software, and licenses