Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ABOUT THE ROLE:

As a Desktop Support Engineer at Wipro Technologies-Ireland, you will play a crucial role in ensuring that our technology environment runs smoothly and efficiently. This position offers an opportunity to leverage your advanced technical skills while working within a dynamic and collaborative team. You will be responsible for providing exceptional support to our clients and swiftly resolving technical issues that may arise

ROLES & RESPONSIBILITIES:

• Demonstrate advanced technical expertise in troubleshooting and fault resolution to ensure minimal downtime for users.
• Maintain a high level of proficiency in standard technology practices and tools, contributing to an effective IT environment.
• Communicate complex technical concepts and solutions to a non-technical audience in a clear and friendly manner.
• Possess robust technical knowledge of PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets.
• Provide exceptional software support for tools including O365, Zoom, and Teams.
• Utilize Microsoft toolsets to effectively solve problems and troubleshoot various technical issues.
• Build and regularly update desktops and laptops, enhancing user experience and productivity.
• Participate in daily huddles with the Team Leader to discuss objectives and progress.
• Proactively tackle 2nd and 3rd line issues, diligently updating the issues log, and assist users in raising incident tickets for any unresolved problems.
• Undertake any other reasonable tasks as assigned, fostering flexibility and adaptability within the role.
  This position demands a blend of technical prowess, effective communication, and problem-solving skills to contribute to our commitment to client satisfaction.