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Desktop Support Expert/Specialist at Changing Technologies Inc

Raleigh, NC 27610, USA -

Full Time

Start Date

Immediate

Expiry Date

08 Dec, 25

Salary

55.0

Posted On

08 Sep, 25

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Documentation, Customer Service Skills, Active Directory, Leadership Skills, Citrix

Industry

Information Technology/IT

Description

TECHNICAL SUPPORT & TROUBLESHOOTING

Evaluate and resolve IT incidents and service desk tickets with urgency.
Provide support for computer hardware, software, peripherals, networking protocols, and communication systems.
Image new computers, install required software, and migrate/protect user data and profiles.
Install and configure local and network printers, scanners, and other peripherals.
Collaborate with application and network teams to identify and resolve issues at the customer level.

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Responsibilities

The NCDIT–Transportation organization is seeking an experienced Desktop Support Expert/Specialist to join our Client Services Team for a 12-month engagement. This role requires frequent travel across North Carolina to support end users. The ideal candidate will possess advanced technical expertise, excellent problem-solving skills, and a strong commitment to customer service.
Key Responsibilities