JOB OVERVIEW

We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. In this role, you will be responsible for providing technical support to end-users, ensuring the smooth operation of hardware and software systems. You will play a crucial role in maintaining our IT infrastructure, troubleshooting issues, and enhancing user experience across various operating systems, including Windows and macOS.

SKILLS

• Strong knowledge of desktop/laptop hardware
• Good knowledge of Win 10, Win 11 & MS Office
• Knowledge of Mac OS is preferred
• Understanding of daily operations and delivery processes
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Windows system administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Working knowledge of supporting computer peripherals, like printer, scanners, and non-standard devices etc.
• Understanding of active directory, networking
• Hardware, operating system & software knowledge
  Job Type: Contract
  Pay: $25.00 per hour
  Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: In perso

Please refer the Job description for details