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Desktop support including Mobile Device/Pager Support at NTT DATA

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobile Device Management, Troubleshooting, User Support, Technical Troubleshooting, Organizational Skills, Documentation Skills, Communication Skills, Customer Service Skills

Industry

IT Services and IT Consulting

Description

Mobile Device Management: Order and provision corporate cell phones for authorized staff (MDs, VPs). Manage FirstNet Central dashboard and Verizon Business account. Troubleshoot mobile device issues and provide user support. Configure and cancel call forwarding for corporate lines. Process transfers from corporate to personal accounts while maintaining compliance. Maintain telecom user base and remove departing employees. Coordinate payroll deduction and personal check forms for device billing. Manage telecom loaner phone inventory and documentation. Provide travel coverage guidance for international plans (AT&T International Day Pass, Verizon TravelPass). Ensure proper disposal of hazardous waste (e.g., batteries). Troubleshoot pager issues and replace defective units. Provide after-hours pager support as needed. Maintain accurate records of telecom processes, forms, and reference guides. Ensure adherence to corporate policies for device management and billing. Collaborate with vendors (FirstNet AT&T, Verizon, American Messaging) for service coordination. High school diploma or equivalent required. Associate degree or technical certification in IT, Telecommunications, or related field preferred. Minimum 2 years of experience in telecom support, IT helpdesk, or related role including Experience with telecom systems (FirstNet, Verizon Business, SAP, 1Call) Strong technical troubleshooting skills for mobile devices and pagers. Excellent organizational and documentation skills. Ability to manage multiple priorities and meet deadlines. Strong communication and customer service skills. Ability to lift and carry small telecom equipment (up to 20 lbs).

Responsibilities

The role involves managing mobile device provisioning and troubleshooting issues for corporate staff. Additionally, it includes maintaining telecom processes and collaborating with vendors for service coordination.