Desktop Support Lead at EOS

, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Team Leadership, Troubleshooting, Inventory Management, Customer Service, Microsoft Office, Organizational Skills, Time Management, Attention to Detail, Logistics Coordination, Technical Support, Process Improvement, Communication Skills, E-Waste Management, Hardware Deployment, Mentoring

Industry

IT Services and IT Consulting

Description

Our Company At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact. Role Summary The Desktop Support Lead oversees a team of Desktop Support Associates responsible for the deployment, maintenance, and recovery of IT equipment across the organisation. This role serves as the primary point of contact for regional support activities, ensuring consistent, high-quality service delivery while driving process improvement and inventory control. The position combines hands-on technical support with team leadership responsibilities and collaboration across internal departments and stakeholders. Key Responsibilities Supervise and mentor Desktop Support Associates, fostering a collaborative and high-performance team environment Coordinate and delegate daily tasks including materials requests, hardware deployment, desk setups, and relocations Serve as the escalation point for complex troubleshooting and desk-side support needs Ensure timely and accurate collection and processing of IT equipment for terminations, upgrades, and decommissions Oversee inventory levels and ensure replenishment of IT cabinets, vending machines, and peripheral stock Conduct Level 1 vending machine maintenance and coordinate planogram changes or relocations Track and manage all hardware through internal systems, maintaining complete traceability and accountability Collaborate with regional inventory teams and global stakeholders to align on operational goals and service standards Coordinate e-waste removal and donation logistics in compliance with policy and sustainability goals Lead inbound and outbound logistics including LATAM shipments, courier coordination, and receiving processes Perform regular audits and cycle counts to maintain inventory accuracy Contribute to onboarding and training of new team members and promote operational best practices Own the completion of special projects assigned by regional leadership Maintain a professional, customer-focused approach in all communications Minimum Qualifications & Skills Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) 2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation Proven experience in desktop support, IT logistics, or operations Demonstrated leadership capabilities with the ability to manage and motivate a team Proficiency in Microsoft Office, particularly Excel and Outlook Strong verbal and written communication skills Excellent organisational and time management abilities Strong attention to detail and a high level of accountability Ability to work independently and make decisions under pressure Commitment to customer service excellence Preferred Qualifications & Skills Experience with inventory management platforms or asset tracking systems Previous experience in a supervisory or lead support role Familiarity with vending systems and related IT services Experience supporting global logistics or regional coordination Belonging at EOS We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives. #IND

Responsibilities

The Desktop Support Lead supervises a team responsible for IT equipment deployment and maintenance, ensuring high-quality service delivery. This role also involves coordinating logistics, managing inventory, and leading process improvements.