Desktop Support Lead - NSW & QLD Region at Centorrino Technologies

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Team Leadership, Guidance, Escalation Process, Mentoring, Customer Focus, Decision Making, Process Improvement, Collaboration, Leadership Fundamentals, Technical Support, Onsite Service Delivery, Communication, Presentation Skills, Adaptability, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Lead to join our team in Australia. What You'll Do: Leverage strong time management to manage onsite work and team leader obligations. Using attention to detail to exhibit reliability and follow through, closing the loop on actions and commitments and seeing customer engagements through to the end. Providing day-to-day team leadership to direct reports, providing guidance, answering questions and being an escalation process. Be an excellent example for upcoming Desktop Support Officers, demonstrating their strong work ethic, accountability and customer experience first attitude. Providing guidance, reinforcing expectations, recognising good work, addressing issues early and mentoring junior staff members. Empowered to make customer-focused decisions to enable their team to provide CT’s extreme support promise. They will need to use their professionalism, understanding of the business and holistic view to make quick decisions. Represent CT and Field Services confidently onsite and via email/phone. This person will be an escalation point for customer concerns, and will be key in alleviating frustration. Identify and implement process improvements to streamline operations. Follow documented procedures, ensuring direct reports are too and identifying opportunities for improvement. Collaborate with other departments to deliver the best quality solutions. What You'll Bring: Willingness to learn leadership fundamentals – performance conversations, expectation-setting, and people processes and an openness to receive feedback to make improvement as a technical leader while collaborating and contributing ideas to improve field operations and service quality An operational and technical person with a strong customer service focus, L2 device support foundation, onsite service delivery awareness, process development and adherence. Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Responsibilities

This role involves managing onsite work and team leadership duties, including providing guidance, acting as an escalation point, and setting expectations for direct reports. The lead must also focus on identifying and implementing process improvements while ensuring high-quality customer engagement.