Desktop Support Lead (ONSITE) at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

92500.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Lifecycle Management, Incident Management, ServiceNow, Windows Operating Systems, Problem-solving, Communication, Proactive Approach, IT Infrastructure, Documentation, Audits, Mentoring, Training, Stakeholder Engagement, System Performance Monitoring, IT Standards Compliance

Industry

IT Services and IT Consulting

Description

As a Desktop Support Lead you will make an impact by managing and optimizing IT infrastructure services. You will be a valued member of the team and work closely with the Banking team. In this role, you will: Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions. Coordinate Incident Management activities to swiftly resolve issues and restore services. Provide expert support and guidance to the Service Desk team to enhance customer satisfaction. Utilize ServiceNow to streamline IT service management processes and improve efficiency. Implement and maintain Windows-based systems to ensure optimal performance and security. Collaborate with cross-functional teams to identify and address infrastructure challenges. Monitor system performance and proactively address potential issues to prevent downtime. Develop and maintain documentation for IT processes and procedures to ensure consistency. Conduct regular audits and assessments to ensure compliance with IT standards and policies. Train and mentor junior team members to build a strong and knowledgeable IT team. Participate in rotational shifts to provide 24/7 support and ensure continuous service availability. Analyze and report on IT service metrics to identify areas for improvement and drive enhancements. Engage with stakeholders to understand business needs and align IT services accordingly. Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in Irving, TX The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered Possess strong expertise in Change LifeCycle Management and Incident Management. Demonstrate proficiency in using ServiceNow for IT service management. Have in-depth knowledge of Windows operating systems and related technologies. Exhibit excellent problem-solving skills and the ability to work under pressure. Show strong communication skills to effectively interact with team members and stakeholders. Display a proactive approach to identifying and resolving IT infrastructure issues. Hold a bachelors degree in Information Technology or a related field. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation: Applications will be accepted until October 9, 2025. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-KM1 #CB #Ind123 “Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

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Responsibilities

The Desktop Support Lead will manage and optimize IT infrastructure services, ensuring smooth transitions and minimal disruptions through effective Change Lifecycle Management and Incident Management. This role involves providing expert support to the Service Desk team and collaborating with cross-functional teams to address infrastructure challenges.