• Hands on working experience of L2 End User Computing/Desktop Support.
• knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365.
• L1 Administration of Windows Server 2012 & 2016
• Operating systems installation, maintenance, imaging & security patching
• Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.? Asset & inventory management
• Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)
• SLA Management, MIM, VIP User Support
• Vendor Management
• Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
• Prepare daily, weekly, fortnightly, and monthly MIS reports pertaining to EUC domain.
• ITIL Foundation Certified and expertise in ITIL processes
  Job Type: Contract
  Pay: $30.00 per hour
  Expected hours: 40 per week

Experience:

• Desktop support: 8 years (Required)
• Active Directory: 5 years (Required)
• End User Computing: 5 years (Required)

License/Certification:

• ITIL Certification (Required)

Location:

• Cleveland, OH 44102 (Required)

Work Location: In perso

Please refer the Job description for details